AI Email Triage for Law Firms

AI-powered email triage for law firms. Classify intent, detect opposing counsel, extract deadlines, and hold risky auto-sends for review. Audit trail to support your recordkeeping obligations.

Intent Classification

Every inbound email is classified by intent — including new case inquiry, court notice, client update, opposing counsel, document delivery, billing, and general correspondence — so it lands in the right queue instantly.

Opposing Counsel Detection

A three-layer safety net scans every sender for law firm domains, attorney title keywords, and known opposing party names. If any layer triggers, the message is designed to be held from auto-send and routed to draft for review.

Deadline Extraction

Statute of limitations dates, hearing times, and filing deadlines are pulled from email bodies and attachments, then synced to your calendar with configurable advance warnings.

Sentiment Analysis

Hostile or emotionally escalated emails are automatically flagged and routed to a senior attorney's review queue. High-tension correspondence is designed to route to draft rather than auto-respond.

AI Draft Responses

For routine emails — scheduling confirmations, document receipt acknowledgments, status updates — DONNA drafts a professional reply with a confidence score. Review, edit, and send in one click.

Triage Audit Trail

Every triage decision is logged with operational metadata — timestamps, confidence scores, and the action taken. Seven triage actions are tracked: classification, routing, blocking, drafting, sending, escalation, and override.